Log in to your account. Go to the DASHBOARD tab. You can check the number of points in the CARPATREE CLUB LOYALTY PROGRAM section.

Log in to your account. Go to DASHBOARD→ REWARDS. If you have enough points, you will see the BUY buttons next to the prizes unlocked. Once you have purchased the prize of your choice, you will receive an individual purchase code to your email inbox.

Once you have purchased your chosen prize, you will receive a personalised code in your email inbox to use when shopping.

The space for the discount code/voucher is in the shopping cart, under the list of products you have added. Paste in the code and then click APPLY. If the code is correct, you will see the amount by which your order has been reduced in the right-hand column of the ORDER SUMMARY, in the DISCOUNT section.

Yes, our Club Members receive birthday discount codes from us. All you have to do is log in to your account, go to the PROFILE tab and fill in your date of birth. On your birthday, you will receive a message from us with a special birthday offer.

Log in to your email inbox and refresh received messages. If you do not see any messages from info@carpatree.com after refreshing your inbox, please check your SPAM, OFFERS or OTHER folder. If you still do not find a message from us, please contact our Customer Service at: info@carpatree.com

If for some reason you made a purchase as a non-logged-in user, or were logged out of the system while placing an order, please contact our Customer Service: info@carpatree.com. After successfully verifying the compatibility of your data, we will award you the appropriate number of points for your purchases.

Messages containing discount codes are sent from the e-mail address: info@carpatree.com

You can comment several times on each product you purchase. You will only receive points for your first feedback on each product.

Your codes and vouchers expire after 6 months from the date of email generation.

• Cash vouchers - you can freely combine them in one order. Codes from vouchers should be entered one at a time by clicking "apply" after each one.

• Percentage discount codes - It is possible to use only one code per order

• Cash vouchers - add up to promotions valid on the online store's website at a given time.

• Percentage discount codes - do not add up to promotions in effect on the online store's website at a given time.

• Cash voucher - yes, you will receive a refund of the used value of the voucher, with the possibility of using it in your next order.

• Percentage discount code - no, the code is one-time use and there is no possibility of re-granting the discount.

Yes. You can enjoy the terms of our loyalty program regardless of where you are or where your order is shipped.

Yes! If you have an account in our online store, you can collect points for stationary purchases as well. Just ask at the checkout to add your e-mail address (the one used in the online store) on the back of the receipt.Points will be added 30 days after the purchase - already after taking into account any returns.

No, at this point the discounts and vouchers earned through the loyalty program are for use in the online store only.

All information explaining how we process your personal data can be found in our loyalty programme terms and conditions.

Yes, you can delete your account at any time. Please note, however, that as a non-logged-in user you do not receive points for purchases and feedback.

To delete your account, contact our Customer Service: info@carpatree.com