• 100 Days Returns Policy

  • Free Shipping Over €57

  • Responsible production

  • 100 Days Returns Policy

  • Free Shipping Over €57

  • Responsible production

Terms & Conditions

§1 General provisions

1. These terms of use present the conditions for purchase in Store for Customers whose delivery address was specified as a place beyond the territory of the Republic of Poland. 

2. The following notions in these terms of use have the following meaning:

  • Working days – all days of the week from Monday to Friday, excluding Polish bank holidays.
  • Customer – a person using Store, a natural person, with full legal capacity (therefore, in principle, at least of 18 years of age), a legal person or an organizational unit, not a legal person that is given their legal capacity by the law. 
  • Consumer – a natural person that undertakes the legal act not directly related to their business of professional activity (Art. 22 of the Civil Code).
  • Customer account– collection of Customer information, as well as actions performed by Customer in Store (including customer data necessary for execution of submitted orders, order record, execution status of orders being processed).
  • Store or Internet store – Internet store operating at www.carpatree.com, managed by Seller, through which Seller offers goods to Customers.
  • Seller - Carpatree sp. z o.o., with its main office at  Czajkowskiego Street No. 15, 43-300 Bielsko-Biała, NIP (Tax Identification Number): 5472221225, Regon (National Business Registry Number): 387279344, Tel/fax +48 334867005, e-mail address info@carpatree.com
  • Goods – merchandise available in Store.
  • Pre-order - feature, that allows you to buy product, that is not aveliable physically, at the time, at the storeroom.

3. Pricing in Store shall not constitute an offer as defined in the provisions of the Civil Code, but solely invitation to enter into a contract.  

4. Prices in Store are given in Euro (gross, after adding any duties, VAT tax, and other taxes). Pricing does not contain shipping and payment cost - these costs are every time decided upon by Customer at the time of placing the order. The final price in relation to the contract for selling Goods is specified during the process of offer (order) placement, in accordance with §3 section 1 and 2. 

§2 Account registration

1. Customers are offered the possibility of registration in Internet Store, which results in creating user Account.

2. Registration process means:

Customer filling in the registration form available on the Store website (the form presents itself when selecting appropriate Store subsite or when placing the order). It is required that at least the fields marked as obligatory be filled in. These are: name and surname or company name, address, shipping address (if different from user’s address), email address, and-in case of business activity- company name and NIP (Tax Identification Number), acceptance of the terms of use and cookie policy.

3. After filling in the registration form, Customer is sent a message via e-mail to the address provided during registration. Customer is requested to confirm the information by clicking on the attached link. Customer Account is established as soon as the confirmation process has taken place. 

4. Customer is entitled to remove the Store account at any time by sending appropriate request at info@carpatree.com.

5. Seller is entitled to terminate Account of a particular Customer also in case of the rule violations, especially when Customer:
  • Provided during registration in Internet Store inaccurate, outdated or invalid information that might be misleading or might infringe rights of third parties.
  • Through the Internet store committed an act of infringement of personal interests of third parties, especially personal interests of other Customers of the Internet Store
  • In such a case re-registration is not permitted.

6. Terminating Account shall not impact validity of earlier legal actions performed by Seller with Customer in Store. 

§3 Order placement

1.Customer might purchase goods via Store. In order to do so, Customer shall add individual Goods to „cart”, and then confirm the selection by clicking on the appropriate option available on Store website.

2. After confirming a list of selected Goods, Customer shall:

  • specify the method of payment
  • confirm that data provided during Account registration is valid, and confirm the complete price of Goods (including also VAT, any duties, delivery cost and payment cost- if any).

3. Performing the activities mentioned in section 1 and 2 is equal to making an offer of sale of the goods placed in cart by Customer to Seller, with pricing displayed and delivery cost provided.

4. When placing the offer by Customer in accordance with section 3, Customer is sent a message via e-mail to the address provided by Customer during account registration, with written confirmation of the terms of the placed offer (order).

5. Entering into the sale contract between Customer and Seller takes place after the offer (order) has been accepted by Seller- in the form of a message sent via e-mail to the address provided during account registration of the Internet store user. Confirmation of the offer (order) placement, mentioned in section 4, shall not be equal to offer (order) acceptance.

6. Seller reserves the right to change the content of Store website, especially product catalogue as well as the terms of Goods sale, as well as for conducting and cancelling promotional campaigns on Store sites. Such changes shall not influence conditions of execution of accepted orders.

7. Orders, containing products from pre-orders, are implemented from 2 to 28 working days, and the payment for them is made at the time of order placement or on delivery, if such option is chosen. Mixed orders, containing pre-order and non pre-order products will be shipped when pre-order product is finalised.

7. Orders, that are covered by sale, in which client can get a free product, can be returned only entirely.

8. Discount codes do not apply to the outlet category.

§4 Payment

1. Seller provides the following methods of payment:

Paypal system

Credit card payment

2. Payment cost is determined by the selected method of payment. Customer is informed about the payment cost of particular Goods before placing the order, in accordance with §3. Moreover, information about current rates is accessible at all times on Store website.

3. In case of payment via Paypal, payment shall be completed before the Goods delivery.

4. In case of Customer’s delay in payment exceeding 7 working days from order acceptance by Seller, Seller is entitled to withdraw from the sale agreement mentioned above in §3 section 5.

§5 Order processing and Goods delivery

1. Seller shall undertake order processing immediately after entering into the sale contract of Goods included in the order (in case of "cash on delivery” payment) or immediately after acknowledgment of payment for the Goods in their bank account (in case of other methods of payment).

2. Delivery method and shipping address shall be specified by Customer in the order form.

3. Possible delivery methods are:

Polish Post priority mail

Express European Shipping (FedEx)

4. Shipping cost is dependent on the selected delivery method and the selected method of payment (in case of „cash on delivery” shipping cost is higher). Customer is informed about the cost of delivery of given Goods before placing the order, in accordance with §3. Moreover, information about current rates is accessible at all times on Store website.

5. Order lead time is the sum of handing over the package to the delivery person and the time of package delivery. Seller shall hand over Goods to the delivery person within 21 (28 if in pre-order) days from the order acceptance.

6. In case of no possibility to process the order within the time specified in section 5 above, Seller might:

  • inform Customer about this fact via e-mail to the address provided during Account registration or when placing the order and return the whole amount of money to Customer– unless Customer gives their consent for prolonging the time of receipt of Goods. It especially concerns Goods that require adaptation to the individual needs of the specific Customer.
  • free themselves from the obligation of order execution through fulfillment of the substitute obligation corresponding with the same quality and purpose and for the same prize. Customer might, however, refuse to accept substitute package and withdraw from the contract in line with the conditions specified in §7, including returning Goods at Seller’s expense.

§6 Product liability

1. Seller bears responsibility for faulty Goods in case of Customers who are Consumers in line with the conditions specified in the Law of 27 July 2002 on special conditions of consumer sales and on changes in the Civil Code, and in case of other Customers – in line with the conditions specified in the Law of  23.04.1964 r. – the Civil Code.

2. Faulty goods (complaints) might be submitted via e-mail at info@carpatree.com or in writing at the Seller’s address provided in §1.

Customer shall, if possible, write the following in the content of the letter of complaint:

  • fault description, including, especially: what the fault is and when it was discovered.
  • the date of revealing the fault.
  • what Customer request is in connection with complaint submission.

However, lack of any of the above elements in the letter of complaint submitted by Customer who is Consumer shall not preclude consideration of the complaint. Sending complete documentation might, however, speed the proceedings. 

§7 Technical requirements, prohibition of posting illegal content, complaints regarding Store operation

1. Through Store Seller provides Customers with the possibility of free use of the following e-services (within the meaning of the law of 18 July 2002 on providing e-services, Journal of Laws .2002.144.1204  as amended):

  • making Store content available,
  • concluding sale contracts for Good with Seller through Store in line with the conditions specified in these terms of use.

2. In order to use the above services Customer shall have at their disposal: a device that might be connected to the Internet and has an operating system, Internet connection, as well as an e-mail account.  

3. The conditions of storing cookies by Seller on Customer’s devices, as well as Seller’s access to those cookies are specified by Cookie Policy which is attached to these terms of use.

4. Customer shall not use this Store to post content (e.g. comments) of illegal character – including content promoting violence or pornography or content infringing rights of a third party. Shall Seller receive any official notification or reliable information regarding illegal character of stored content provided by Customer, Seller might prevent access to this content.  

5. Customer shall:

  • not make use of Store in a way that interferes with its functioning, especially by the use of specific software or devices,
  • not take actions such as: circulating or posting spam in the Internet store,
  • use Internet store without causing inconvenience to other customers and Seller.

6. In case of dissatisfaction with Store operation, Customer is entitled to submit a complaint via e-mail at: info@carpatree.com. Customer shall be informed about the way of handling their complaint at the e-mail address it was sent from within 21 days from its receipt by Seller.  

§8 Changes to terms of use

1. Seller is entitled to change the provisions of these terms of use. In such a case:

  • registered Customers shall be informed about the changes via e-mail at the address provided at registration – at least 14 days before the changes are in place,
  • registered Customers shall be asked for acceptance of changes of the terms of use next time they log in.

2. Lack of acceptance of the changes in the terms of use is equal to termination of the e-services contract, specified in §9 of these terms of use effective immediately and resulting in terminating Customer’s Account – subject to §10 section 3 below.

3. Changes of the terms of use shall not infringe the rights accrued by Customers; and they shall not impact the placed orders that shall be processed based on the existing terms of use. 

§9 Final provisions

1. The governing law applicable for these terms of use, as well as for all contracts concluded under this law (especially for sale contracts for Goods) is the law of the Republic of Poland.

2. In case of Customers who are Consumers whose permanent residence is European Union (except for Denmark) but outside of the Republic of Poland– section 1 is applied to the extent that it shall not exclude application of regulations applicable in the country of permanent residence of Consumer, the ones that shall not be excluded on the grounds of the contract  (see Art. 6 of the Directive of the European Parliament and European Council of 17 June 2008 on the governing law applicable for contractual obligations [Rome I, Journal of Laws of .UE.L.2008.177.6]).

3. In the event a dispute arises based on these terms of use or contracts included in its execution shall be settled by Polish common court having jurisdiction in accordance with the applicable regulations.  

Attachment No. 1 to terms of use – Cookie policy


1. This Policy specifies the rules for storing information by Seller and their access to information stored on Customer’s Devices in the form of Cookies.

2. All notions, defined in Terms of use, keep their meaning also on the ground of this Policy. Moreover, the following notions are given the following meaning:

  • Cookies - means IT data, especially small text files, saved and stored on devices that Customer uses to connect with Store Internet site.
  • Own Cookies - means Cookies placed by Seller, connected with providing e-services by Seller through Store.
  • External Cookies - means Cookies placed by a third party, via Internet Store website.
  • Policy – this Cookie policy, attachment No. 1 to terms of use.
  • Device - means an electronic device through which Customer gains access to Store.


1 Seller with use of Cookies stores information on Customer’s Device or gains access to information stored there -in line with the conditions specified in this Policy.

2 Seller uses the following types of Cookies:

  • session Cookies: are stored on Customer’s Device and remain there until the browser session has ended. Stored information is then permanently deleted from Device memory.
  • persistent Cookies: are stored on Customer’s Device and remain there until they are deleted. Ending browser session or disconnecting Device does not delete them from Device.

3 Using Cookies by Seller does not cause configuration changes in customer’s Device and software installed on Device.


1.Seller makes use of Own Cookies in order to:

  • authenticate Customer in the service and ensure user’s session in Store,
  • execute processes necessary for full functionality of Internet sites.

2. Seller uses External Cookies in order to:

  • collect general and anonymous statistical data by analytical tools,
  • use interactive features to popularize Store with the help of social networking.


1. Customer has the possibility to limit or disconnect access of Cookies to their Device in browser settings or through service configuration, especially in such a way that blocks automatic management Cookies or be informed whenever Cookies are placed on Customer’s Device. Detailed information regarding the possibility and methods of managing Cookies is available in software settings (of Internet browser).

2. Customer might delete Cookies at any time.

3. Limiting use of Cookies might impact some features available on Store Internet site.


Promotion „Buy 2 pairs of leggings, get a bra for free"

1. These Terms and Conditions define the rules of the "Buy 2 pairs of leggings and get a bra for free!" promotion realised at www.carpatree.com, run by Carpatree sp. z o.o., hereinafter referred to as "Promotion".

2. The Promotion lasts ("Promotion Period") from 01.01.2020 until cancellation and its activity is indicated by the information at the top of the website www.carpatree.com with the text "2+1! Buy 2 pairs of leggings, get a bra for free!". The administrator reserves the right to stop the promotion at any time and to restart it at any time. Restart of the promotion is signaled by the publication of the information of its activity, and stop of the promotion is signaled by removal of this information. This information is visible at the top of the page during the entire shopping process.

3. The Promotion is for Carpatree customers shopping at www.carpatree.com during the Promotion Period.

4. Conditions of the Promotion: -This promotion allows you to recive a bra for free (being the third product), only if the customer bought two pairs of leggings at the same order. -Promotion applies to leggings from category: leggings, seamless leggings, high-waist leggings, regular waist leggings, cropped leggings and bras from category: seamless bras, sports bras. -This promotion does not apply to the products from cattegory: outlet. -This promotion does combine with the discount codes. -The discount for the third product is applied after adding it to the cart. -Customers must add the third product to their cart before proceeding to checkout to get the third product for free. It is not possible to get a free product after paying for the order that does not include a third product.

5. If the customer wishes to return the products purchased in the Promotion, the customer is required to return the entire order covered by the Promotion. For products purchased in the Promotion it is not possible to return only the paid products while keeping the free product. The entire returned order cannot bear traces of use (including the product which the customer receives for free). In returns of goods covered by the Promotion all other terms and conditions of returns available in the Rules of the store shall also apply.

6. The administrator of the promotion is Carpatree sp. z o.o. with registered office at ul. Czajkowskiego 15, 43-300 Bielsko-Biała, NIP 547-222-12-25.

© 2022 Carpatree sp. z o.o.