• 30 Days Returns Policy

  • Free Shipping Over €100

  • Responsible production

  • 30 Days Returns Policy

  • Free Shipping Over €100

  • Responsible production

  • faq

FREQUENTLY ASKED QUESTIONS


We are delighted that you visited our site and are interested in our offer! To make it easier for you to use our store, we have prepared answers to the most frequently asked questions. Here you will find information about our products, the ordering process, payments, delivery, returns, and many other useful tips.

If you do not find the answer to your question here, we encourage you to contact our customer service team. We are here to help you and ensure the best shopping experience!

Contact: info@carpatree.com

FAQ:

When you have selected a garment you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your Caps Lock and Num Lock buttons are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.

Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.

We ship straight from our warehouse in Poland (EU).

We accept payment by credit card (Master Card,Visa), as well as via PayPal and PayU.

We offer standard delivery. Shipping cost depends on the destination. All current prices are listed in the cart. For orders over €100 delivery is free.

Yes, we do.

Majority of orders are dispatched within 48 hours of being placed. Final delivery time depends on the delivery method chosen and the delivery region. It may take around 5 working days for the package to be delivered worldwide. For preorders fulfillment can take up to 28 days.

All you need to do is fill in the returns and exchanges form and send it back with the products to our shipping centre address. Please note that all returned products must be new and have the original tags.

Please see our 'Returns and Complaints' page for details.

If you have any questions or concerns, you can also contact our Customer Service by email at: info@carpatree.com.

You can make your mind for as long as 30 days upon receiving of the item.

Once your return arrives, you will receive your money in the same way it was paid within a maximum of 14 days.

Yes, you have 300 days to contact our customer service and ship the item back. You can exchange the size and product. We have 2 weeks to ship the replacement.

No, you can place an order as a guest. However, creating an account will allow you to benefit from additional offers, a loyalty programme and facilities such as your order history.

To get a discount, simply create an account and join our community. We regularly provide discount codes to our registered customers. It's also worth following us on Instagram and TikTok, where we keep you updated on the biggest promotions.

Yes! If you create an account in our shop and enter your date of birth in your user profile, we will give you a special birthday discount one week before your birthday.

The place for entering the discount code is located below the list of products added to the cart.

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