Returns & Refunds
§1 Consumer withdrawal from the contract
1. Customer who is Consumer is entitled to - in accordance with the Law of 2 March 2000 on protection of certain rights of consumers and on liability for damages caused by a hazardous product (Journal of Laws No. 22 item 271) – withdraw from the sale contract within 30 days from the date of receiving the ordered Goods. In order to meet the deadline mentioned above Seller might be sent a statement with withdrawal from the contract before the time expires.
2. In case of withdrawal from the contract under section 1 the contract is considered not concluded, and Customer is freed from any liabilities. Whatever the parties have furnished shall be returned unchanged unless the change was necessary within the scope of ordinary management. Return shall take place immediately, no later than within 30 days.
3. Seller’s liability to repay Customer’s expenses, specified in section 2, includes both the price of Goods and all other payments made by Customer within the scope of the sale contract– also the cost of the first delivery. However, if withdrawal concerned only some of the Goods sent in one delivery, Seller shall repay Customer only the cost of delivery of the returned Goods, that is the delivery cost that Customer would be obliged to pay if they ordered only those Goods.
4. Customer is not entitled to withdraw from the contract concluded at a distance mentioned in section 1 in case of:
a) providing services that began, with consumer consent, before the deadline specified in section 1,
b) concerning audio and visual recordings, as well as those saved on computer storage media after removal of their original packaging by Consumer,
c) contracts concerning services where the prize or pay is exclusively dependent on pricing process on the financial market.
d) services of characteristics specified by Consumer in the placed order or closely related to them.
e) services that due to their character might not be returned or their object is subject to rapid deterioration.
f) press delivery.
g) gambling services.
Carpatree sp. z o.o.
ul. Piotra Czajkowskiego 15